In addition to these terms and conditions our Privacy Policy (which describes how We may use Your personal information) also applies.

Conditions applicable to everyone who registers with, visits, or uses a service via My Family Care's Work+Family Space

1. The Work+Family Space and the various back-up childcare and eldercare services that are accessible through the Work+Family Space are run and administered by My Family Care Limited ("MFC") or a company in the same group of companies as MFC (any such company being an "Affiliate"). In these conditions of use "We" or "Us" refers to MFC and / or any Affiliate, and "our" refers to something belonging to Us. The Work+Family Space is referred to as the "Website". MFC's registered office is at Pioneer House, 7 Rushmills, Northampton, NN4 7YB. You can contact us at by telephone: 0345 241 5306; or by email: support@myfamilycare.co.uk.

2. By using the Website, including but not limited to, contacting us through it, the user ("You") agrees and accepts these terms and conditions ("Terms of Use") and You agree to comply with them. In these Terms of Use "your" refers to something belonging to You. If You do not agree these Terms of Use you must not use the Website. If You make a booking through the Website additional terms will apply depending on the type of care or education service that You book.

These Terms of Use are a legally binding contract between You and Us. You agree only to use our Website for domestic use (which for the avoidance of doubt includes the booking of child and / or elder care for your dependents whilst You are working) and not for any commercial and business purpose. Accordingly we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. We are not responsible for claims brought by third parties arising from your use of the Website or services available through it. However we do not exclude or limit our liability to you in anyway where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence and for fraud or fraudulent representation. Please also refer to the terms relating to any service you book through the Website.

3. You accept that even when you have contacted Us, and are using the services, via an employer sponsored Website, that you are contracting with us, and your employer is not responsible for any part of the service provided.

Access, Modifications and alterations to the Website
4. We may make changes or corrections, alter, suspend or discontinue any aspect of the Website, the content or services or products available through it. Unless explicitly stated to the contrary, any new features including new content, our provision of new products or services, or resources shall be subject to these Terms of Use. We may stop your access to the Website if (1) you do not comply with these Terms of Use or any terms relating to any service you may book through the Website, or (2) if your employer advises Us that You should no longer have access to the Website, or (3) if our agreement to provide the Website with your employer is terminated for any reason. Any booking made through the Website will be honoured subject the terms relating specifically to that booking (unless our agreement with your employer is terminated in such a manner which means that all future bookings are cancelled).

5. We may suspend or withdraw or restrict the availability of all or any part of the Website for business and operational reasons. We will try to give You reasonable notice any suspension or withdrawal.

Security
6. You are solely responsible in all respects for all use of, and for protecting the confidentiality of, any email verification number and / or password that may be given to You or selected by You for use on the Website. You must not share either of these with, or transfer them to, anyone else. You must notify Us immediately of any unauthorised use of them or any other breach of security regarding the Website which comes to your attention.

7. You are responsible for ensuring that all details You provide to Us in connection with any services or products which may be offered by Us on or via the Website are correct and you must ensure that you promptly notify us of any changes to those details.

Content on Website
8. The Website is directed to people residing in the United Kingdom and / or Eire. We do not represent that the content available on or through our Website is appropriate for use or available in other locations.

9. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it (unless it is specifically attributed to a third party, when that third party is the owner or the licensee of it). All works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not modify any copies of any materials you download, or print off, from the Website in anyway.

10. Please note that the Website may contain typographical errors or other inaccuracies. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

11. The content on our Website is for general guidance on your rights and responsibilities and is not legal advice, or recommendation of action to be taken. If you need more details on your rights or legal advice about what action to take, please contact an appropriate adviser or solicitor.

Third Party Content and Links to Third Party Websites
12. Where we distribute content identified as supplied by third parties we are a distributor and not a publisher of such information. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties are those of the authors or distributors and not of Us.

13. Where our Website contains links to other websites the use of those websites and any services provided from them will be governed by separate terms and conditions, and we have no responsibility for, or control over, the content of those websites, the terms and conditions applicable to their use or the terms relating to any services provided via those websites. If You wish to follow those links and use the offers advertised as being available through those links We do not have any liability to You for your use of such websites.

Use of virtual providers
14. Where You use a virtual provider whether through our Website or via a third party provider You should consider the following:

• The environment should be quiet and free from distractions
• The background (and foreground) must be appropriate; please be mindful of what is visible behind your child /in front of your child)
• None of the "fun" backgrounds available in video calling applications should be used
• All participants must be in their daytime clothes in a family room (not a bedroom)
• An adult must always be present in the room at the beginning of the session and then as agreed with Providers
• Sessions can be accessed via audio (without video) if preferred
• Muting the microphone other than when the child is asked to contribute.

Also please remind your dependents that they should not share Personal information, like names, emails, phone numbers, location, photographs and school names about themselves or anyone else.

Governing Law
15. These Terms of Use, their subject matter and their formation, are governed by English law. You and We both agree that the courts of England and Wales have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland, and if you are resident of Eire, you may also bring proceedings in Eire.

Speak to an Expert
In addition to these terms our Privacy Policy also applies.

1. These terms and conditions shall apply to the use of the Speak to an Expert service. These terms and conditions are referred to as the "Speak to an Expert Terms" and form a legally binding contract between Us and the person making the request for, and using, the Speak to the Expert service ("You"). The Terms of Use of the Website also apply to the use of the Speak to an Expert service, and are deemed to be incorporated into the Speak to an Expert Terms. Words defined in the Terms of Use have the same meaning in the Speak to an Expert Terms.

2. If You request to use Speak to an Expert we will put You in touch with a person (who may be an employee of Us, or third party affiliate) who will use their reasonable endeavours to provide appropriate advice and suggest solutions. If necessary, We will send you relevant information / factsheets as part of the service.

3. The information provided by the Speak to an Expert service is for general guidance on your rights and responsibilities and is not legal advice, or recommendation of action to be taken. If you need more details on your rights or legal advice about what action to take, please contact an appropriate adviser or solicitor.

4. You may use the Speak to an Expert service for a maximum of three calls per topic.