Backup Adult & Eldercare offers domiciliary homecare services for both elderly and adult dependants over 18, and is facilitated by regional care agencies that are registered with the Care Quality Commission.

The service can even be used for yourself, should you require care.

• Request care quickly and easily online
• We will assist you with arranging a home assessment.

We can provide a qualified and sensitive carer when your own care arrangements have fallen through or are not yet in place and you need some backup care - quickly. Carers are available all over the UK.

Read more about home carers, registration and home assessments.

You can use this useful service for just about anything, from looking after an elderly relative when you can't be there, to providing much-needed support for yourself after an injury.

A few situations where working carers use us:

• An elderly relative needs post-operative care
• Gradual long-term decline of a relative's health
• You've started a new job and have less time to provide care
• You're recuperating from an operation
• Managing a relative's transition from their home to a care home
• You're living a long way from your dependant

Whatever the reason, our care agencies can provide suitably trained home carers to help take the pressure off when it counts most.

Read more examples of when the service is used.

Our team is available 7:30am to 7:00pm, Monday to Friday.

If you have a question please get in touch with them on bp@myfamilycare.co.uk or 0345 241 5306.

As a bp employee you may use up to 6 subsidised sessions of backup care per year (renewing 1st August). The sessions can be used across Emergency Childcare, School Holiday Cover, and Backup Adult & Eldercare. For each session, you will contribute £20 towards the cost of care.

The service is intended for use when your regular arrangements break down unexpectedly - or are not yet in place - and you need to attend the workplace.

To make use of the subsidy, you must book care through the website and not directly with a care provider.

You can select to book and pay online using a credit/debit card if care is required for personal reasons.

To protect the integrity of the Work+Family Space programme and ensure its availability to support the purposes for which it was intended, bp reserves the right to withdraw the subsidy provided to any employee or seek reimbursement if we consider that the service is not being utilised correctly.

Although the subsidy would cease this does not mean that an employee would not have access to the services available but that payment would be met in full by the employee.

It's important we know as much as possible about you and your dependants before we begin to arrange any care. That's why we always recommend you complete the full registration form before a care need arises.

Adult and eldercare needs can be complex and challenging. So the first time you want to arrange some care, it will probably help to talk to us first. We'll source the most suitable homecare provider and arrange a Home Assessment based on what else you tell us.

A home assessment is an in-depth consultation between the homecare agency and the person who will be receiving care, at the address where the care will take place.

If you're arranging care for an elderly relative you may wish to be present during the assessment. Equally, if your relative is particularly independent-minded they may not welcome having a 'chaperone' present!

During the assessment the exact nature of the care to be provided will be agreed by both parties, including essential details such as the times and length of sessions. The care manager will undertake a survey of the address so that the carer assigned is familiar with the environment in which they will be operating.

Our partner agencies are very sensitive to the needs and wishes of the person who will receive care and will do everything possible to accommodate their desires - both at the assessment and during care sessions.

Please note that home assessments are always driven by a specific care need and only take place just prior to when a booking commences, to ensure the information collected is accurate and relevant. Quite often they will happen on the first day that care begins.

Your bp subsidy includes any home assessment arrangement fees.

Backup Adult & Eldercare can be utilised whether or not you currently have a care arrangement in place.

We strongly recommend that you register your details and your dependants' details well in advance of when you think care will be needed.

Of course, it's impossible to anticipate everything that life will throw at you - so if you need to find care in a hurry, don't worry. We can source an appropriate care agency and arrange a home assessment with as little as 2 working days' notice.

Please note that the minimum booking time for care is usually 30 minutes. We appreciate that adult and eldercare is often intermittent rather than continuous - that's why you can split a five-hour session across a single day e.g. 9am to 10am, then 1pm to 2pm, then 4pm to 7pm.

Our home carers are sourced via our collaboration with fully regulated care agencies nationwide. We insist on only the best for clients using our service.

All care agencies we use are registered with the Care Quality Commission (and equivalent bodies in Scotland and Wales). On request, we can provide you with a copy of the agency inspection report in advance.

Our associated care agencies provide quality services to those who need a little extra help in order to retain their independence in their own home.

When you make a booking (for an elder relative or adult dependant), the most appropriate care agency in your area will arrange for a qualified person to come to your dependant's home.

• All care workers will be DBS/PVG checked and hold a POVA (Protection of Vulnerable Adults check)
• All care workers are interviewed and have at least two written references. They also must have attended a 3-day training and induction course before they are permitted to provide care
• All care workers will either hold, or be working towards, the relevant NVQ (either level 2 or 3).

We pride ourselves on always being on hand to answer any questions or concerns you may have regarding our service. We will spend the time to understand your needs.

You can book care online or by telephone.

The first time you want to arrange some care, it will probably help to talk to us first. We'll source the most suitable homecare provider and arrange a Home Assessment based on the information you provide.

We're available on 0345 241 5306, 7:30am to 7:00pm, Monday to Friday.

If you're booking care online:

• Start by clicking 'Adult & Eldercare' in our search bar at the top of your homepage
• Select whom the care is for, when it's required and enter the specific care requirements
• Review your booking details and submit your request.

Read the complete How to Book process.

If you're booking care for the first time, we can usually arrange a mandatory Home Assessment in two working days.

A care plan will be agreed at the assessment and you will book further care according to that plan.

Please note the minimum booking time is usually 30 minutes.

You're able to request care online 24/7. Please note requests made outside our opening hours of 7:30am to 7:00pm, Monday to Friday will be logged in the system but will not be worked on until the next working day.

Our team provides phone and email support 7:30am to 7:00pm, Monday to Friday, on bp@myfamilycare.co.uk or 0345 241 5306.

In order to obtain a full refund you need to cancel your booking with at least 2 working days' notice.

To cancel a booking please call our team on 0345 241 5306 or email cancellation@myfamilycare.co.uk.

If a booking is cancelled within 2 working days of the bookings commencement then 100% of the fee will be charged, at the provider's discretion.

Please note that if you are still within your company allowance, bp will be charged the cancellation fee and the amount will be deducted from your allocation.

Your payment is absolutely secure. You will be able to use the same card as a previous booking - the information is processed by our payment gateway Opayo, and we do not store the card details.

Please visit Opayo for more details. Work+Family Space is PCI Compliant and our certificate can be shown on request.