Our home carers are sourced via our collaboration with fully regulated care agencies nationwide. We insist on only the best for clients using our service.

Read more about registration and home assessments.

Providing a little extra help

Backup Adult & Eldercare will provide a qualified and sensitive carer when your normal arrangements have let you down.

Whatever the care needs of you or your dependant, and whoever provides it normally (you, a friend, a relation or a professional carer), we can help.

Ensuring your loved ones are in safe hands

Our associated care agencies provide quality services to those who need a little extra help in order to retain their independence in their own home.

Care agencies and workers
 

• All care agencies we use are registered with the Care Quality Commission (and equivalent bodies in Scotland and Wales). On request, we can provide you with a copy of the agency inspection report in advance
• All care workers will be DBS checked and hold a POVA (Protection of Vulnerable Adults check)
• All care workers are interviewed and have at least two written references. They also must have attended a 3-day training and induction course before they are permitted to provide care
• All care workers will either hold, or be working towards, the relevant NVQ (either level 2 or 3).

We pride ourselves on always being on hand to answer any questions or concerns you may have regarding our service. We will spend the time to understand your needs.

There's more to caring than just supporting the disabled or sick. As well as just being there for your loved ones (or even yourself), carers deliver on a multitude of tasks, including:

• Daily routine provision
• Personal care and hygiene
• Meal preparation
• Housekeeping
• Errand running
• Help to keep active
• Transportation
• Companionship.

5% off Home Care

As a member of Work+Family Space you are entitled to 5% off the cost of your or your family member's home care package with Helping Hands Home Care

Find out more about the offer

Getting in touch

If you have a question, please get in touch with our team on imperial@myfamilycare.co.uk or 0345 241 5306.

We're available 7:30am to 7:00pm, Monday to Friday.