Requesting domiciliary care couldn't be simpler
Backup Adult & Eldercare clients are able to request a home carer online or by telephone, sourced via our collaboration with reputable agencies nationwide.
We're happy to speak to you and discuss your needs
Adult and eldercare needs can be complex and challenging. So the first time you want to arrange some care, it may help to talk to us first. We'll source a suitable homecare provider based on what you tell us.
We're available on 0345 241 5306, 7:30am to 7:00pm, Monday to Friday.
Start by clicking 'Adult & Eldercare' in our search bar
1) Select whom the care is for - you or an adult dependant
If there is more than one elder or adult dependant registered you will need to select which person the care is for.
2) Enter the day(s) you need a carer
If this is your first booking the earliest in advance you can request is two working days. That's because we'll need to arrange a mandatory Home Assessment first.
3) Confirm the hours required
The minimum booking time is usually 30 minutes. You can spread a five-hour session of care across the day e.g. 8am to 10am then 3pm to 6pm.
4) Detail your care requirements
Make sure you capture all your care requirements - especially in the 'Carer comments' text box. The more we know the better we'll be able to meet your needs.
5) Double-check everything and submit your request
Depending on your geographical area (and thus hourly rate) the amount owed is shown. Always check the costs of the booking before proceeding.
Your confirmation details will be shown on the screen and emailed to you.
What happens after requesting care?
1) The appropriate care agency is alerted to your request
Your care requirements are sent by automated email directly to the agency. If a mandatory Home Assessment is required, the Care Manager will contact you directly to arrange an appointment.
2) A Home Assessment takes place
This is a crucial meeting between you and/or your dependant and the Care Manager to discuss the care requirements; risk assess the home where care will take place; agree the care plan; and allocate a suitable care worker.
3) Your booking goes ahead
You will be provided with the name of your carer before each booking commences. All home carers will be care-qualified and properly vetted - and they will show suitable ID on arrival. However, if you find one unsuitable an alternative will be sourced for the next care session.
4) After your booking has taken place
Once the booking has been completed, the hours will be processed in our system. Your credit/debit card will now be debited.
5) Let us know how we did
We'll send you an email asking for some feedback. We really appreciate you taking the time to let us know about your booking. We measure our performance and improve service delivery by the valuable feedback we receive. Thank you.
Getting in touch
Choosing adult and eldercare is an emotional and complex decision. We pride ourselves on always being on hand to answer any questions or concerns you may have.
If you have a question, please get in touch with our team on imperial@myfamilycare.co.uk or 0345 241 5306.
We're available 7:30am to 7:00pm, Monday to Friday.
